niurepair
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Terms of Service

Last updated: August 17, 2026

1. Service Description

niurepair provides account-unbinding assistance for NIU electric scooters. Our service helps users disconnect their scooters from previous owners’ accounts through a combination of automated workflows and human support. We are not affiliated with NIU Technologies and operate as an independent third-party service.

2. Service Terms

  • Processing time: 7-14 business days after receiving complete information
  • Base service fee: kick scooters/trottinettes are $39; moped and motorcycle models are $89. The exact fee is shown before confirmation.
  • Standard is pay-later: payment is requested only after a successful unbind.
  • Fast is optional priority handling, costs $20 above the base service fee, and is paid upfront.
  • Support available 9AM-9PM CET Monday-Sunday
  • All services are provided on a best-effort basis

3. Refund Policy

Standard requests are not charged upfront. Payment is requested only after the unbind is complete and ready for release. Fast requests are paid upfront because priority work begins immediately.

If a Standard request is not eligible or cannot be completed, no payment is collected. If a Fast request cannot be completed within the 21-day guarantee after we receive complete and accurate information, the Fast payment is refunded in full. See our refund policy for details.

4. Limitations & Disclaimers

  • We cannot unbind scooters that have been reported as stolen
  • Service availability depends on scooter model and region
  • We do not guarantee success for all scooter models
  • Processing times may vary based on scooter type and location
  • We are not responsible for any damage caused during the unbind process

5. User Responsibilities

  • Provide accurate VIN and scooter information
  • Ensure legal ownership of the scooter
  • Cooperate with our support team during the process
  • Report any issues immediately upon discovery

6. Contact Information

For support and inquiries:

  • Email: [email protected]
  • WhatsApp/Phone: Deprecated, all support is handled via email
  • Support Hours: 9AM-9PM CET daily

7. Privacy & Data

Your privacy is important to us. We collect only the information necessary to provide our service and comply with applicable laws. See our Privacy Policy for detailed information.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our service constitutes acceptance of the new terms.