Refund Policy

1. Refund Eligibility

Standard requests are pay-later. If a Standard request is not eligible or cannot be completed, no payment is collected. Fast is an optional priority service paid upfront and carries the same 21-day completion guarantee.

• •A Fast request cannot be completed within 21 days after we receive complete and accurate information
• •Payment was collected, but we cannot finalize activation or release
• •A duplicate or incorrect charge was collected

2. Refund Timeline

• •Guarantee period: 21 days for successful unbind completion
• •Processing time: 3-5 business days for us to submit an approved refund; your bank may take additional time to post it

3. Guarantee Conditions

The 21-day guarantee starts after we receive complete and accurate scooter information. Time spent waiting for required corrections or a response from you does not count toward that period. If the scooter is ineligible, reported stolen, or otherwise cannot be serviced, a Fast payment is refunded in full.

• •No refund is due when no payment was collected
• •A completed and successfully delivered unbind is not refundable
• •Cancellation requests made while work is in progress are reviewed under these guarantee terms

4. Refund Process

To request a refund:

1. 1.Contact us immediately at [email protected]
2. 2.Provide your order ID and reason for refund
3. 3.We'll review your request within 24 hours
4. 4.If approved, refund will be processed to original payment method
5. 5.You'll receive confirmation once refund is complete

5. Service Guarantee

Our guarantee works as follows: if we cannot complete and finalize release within 21 days after receiving complete and accurate information, no Standard payment is due. If a Fast payment was already collected and we do not complete the unbind within that period, you will receive a full refund.

6. Refund Amount

An eligible guarantee claim is refunded in full to the original payment method. We do not deduct the Fast priority fee when the request qualifies under the completion guarantee.

7. Payment Methods

Refunds are processed to the original payment method used for the purchase. After we submit the refund, posting times vary by bank and payment method:

• •Credit/Debit Cards: 3-5 business days
• •Digital Wallets: 1-3 business days

8. Contact Information

For refund requests and questions:

• •Email: [email protected]
• •Response time: Within 2 hours (support hours, 09:00-21:00 CET)
• •Include your order ID in all communications

9. Policy Changes

This refund policy may be updated at any time. Changes will be effective immediately upon posting on our website. We will notify customers of significant changes via email.